January is a very busy time for me as we embark on our annual programme of photo-tours. Flights need booking, accommodation needs confirming, transport needs paying for and guides need coordinating (by far the most difficult job!)
2012 is the first year in over a decade that our booking system is fully automated. Emma, Pete and I sat for many hours discussing the merits of automation and although I fully understand the flexibility it offers, I am booking more and more tour places without having had any personal contact with the client. OK so we’re perhaps a bit more efficient (and Pete would argue that that’s no bad thing) but I miss the wee bit of banter upon which we’ve built our business over the years.
Those of you who know me of old, will know that I’m prone to bucking the system by way of a quick personal e-mail or phone call. It’s the way I was brought up and in all honesty, it’s difficult to become just a machine – it’s not what we’re about. So I’m sorry to Neil, Emma and Pete who worked so hard to implement the system and of course it does mean you can book and/or pay 24hrs a day from anywhere in the world, but please forgive me if my old ways work their way through. It might mean an occasional compromise in efficiency but in my book, you can’t beat the personal touch.
Please don’t be put off by our automated booking service – it does have lots of advantages – but equally, if you feel it’s easier just to pick up the phone or send a quick e.mail, you’ll get the good old-fashioned personal and not-so-efficient service that I’m known for. Don’t worry by the way, if ever we have an office discussion about out-sourcing me to an Asian call centre, I really will be putting my foot down. Don’t laugh, it’s not beyond certain people to think of such possibilities (he knows who he is!)
If you’re joining us at any time this year – by way of automation or otherwise – I hope you have a great time. Do call me and tell me all about it!










